NeurGear 30 Day Satisfaction Guaranteed Return Policy
If you are unsatisfied with your purchase of a product from www.NeurGear.com for any reason, you
have 30 days from the date of purchase to request a refund.
If you return a Product to NeurGear, NeurGear retains the right to, at its sole discretion, to either
refuse delivery of such return or charge you a restocking fee of 10% of your original price of the
product for the ZenBud Box Set. Separate accessory item returns are subject to a 29% restocking
fee.
To qualify for a refund, all the following conditions must be met:
● You must obtain a Return Merchandize Authorization (RMA). To request an RMA, you must send
an email request to info@NeurGear.com;
● The returned Product(s) must be in good physical condition accompanied by the original invoice.
“Good physical condition” means that the Product includes original packaging and all materials, with
the NeurGear unit in like-new condition and the corresponding product and accessories not
physically broken or damaged;
● You must ship the Product, along with your RMA and all accessories originally included with your
purchase, in its original packaging to the address specified by NeurGear; and
● If the product is not being returned in the original packaging it must be disclosed at the time of the
RMA request.
Additional terms and conditions:
● Shipping and handling charges, and taxes paid (e.g., state, customs, VAT) are not refundable; and
● You are responsible for and must prepay all shipping charges applicable to your product return.
You shall assume all risk of loss or damage to the Product while in transit to NeurGear.
NeurGear highly suggests that you return the product via UPS, USPS or Fedex, so that a tracking
number is available along with purchasing appropriate insurance.
Refunds will be processed and paid within thirty (30) days of NeurGear’s receipt of a returned
Product satisfying the above conditions. Credit will be issued to the payment method or credit card
used for your original purchase only.
For questions regarding our return policy, please email us at info@NeurGear.com.
Limited Product Warranty
- Limited Product Warranty NeurGear, inc (“NeurGear”) warrants to the original purchaser that your
ZenBud Unit (the “Product’) shall be free from defects in materials and workmanship under normal
use for a period of six (6) months from the date of purchase (the “Warranty Period”). This Limited
Warranty is valid only in the jurisdictions where the Products are sold by NeurGear itself.
NeurGear does not warrant that the operation of the Product will be uninterrupted or error-free.
NeurGear is not responsible for damage arising from failure to follow instructions relating to the
Product’s use or failure to comply with the NeurGear Terms of Use.
This Limited Warranty does not cover software embedded in the Product and the services provided
by NeurGear to owners of the Product. Please refer to the NeurGear Terms of Use for details of your
rights with respect to their use. - Remedies If a hardware defect arises and a valid claim is timely received by NeurGear within the
Warranty Period, NeurGear will, at its option and to the extent permitted by law, either (1) repair the
Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a
new or refurbished Product. In the event of a defect, to the extent permitted by law, these are your
sole and exclusive remedies. Shipping and handling charges may apply. Any replacement hardware
product will be warranted for the remainder of the original warranty period or thirty (30) days,
whichever is longer. - How to Obtain Warranty Service To obtain warranty service, you must submit a request by email to
info@NeurGear.com. Once you have submitted your request, you will receive a support case number.
You must deliver the Product, in its original packaging, along with your support case number, to the
address specified by NeurGear. In accordance with applicable law, NeurGear may require that you
furnish proof of purchase details and/or comply with registration requirements before receiving
warranty service. - Exclusions and Limitations This Limited Warranty applies only to Products manufactured by
NeurGear, which can be identified by the “NeurGear” trademark, trade name, or logo affixed to it. The
Limited Warranty does not apply to any services provided by NeurGear on products and services,
including the Product. Furthermore, this Limited Warranty does not apply to any (a) NeurGear
products and services other than the Product, (b) non-NeurGear hardware product, (c) Products
purchased from any party other than NeurGear or its authorized distributors, (d) Products purchased
through online auctions, (e) consumable spare parts and accessories (unless they are found to be
non-functional or broken upon purchase of a Product), such as batteries, pouches, lanyards, primers,
cases and case parts, or (f) software, even if packaged or sold with the Product or embedded in the
Product.
This Limited Warranty does not apply to a Product or part of the Product that has been altered or
modified (e.g., to alter functionality or capability) by anyone who is not an authorized representative
of NeurGear. In addition, this Limited Warranty does not apply: (a) to damage caused by use with
software, peripheral or ancillary equipment such as but not limited to batteries, chargers, adapters,
headsets, connector cables, and power supplies not furnished or otherwise certified by NeurGear for
use with the Product; (b) to damage caused by accident, abuse, misuse (including any use not in
compliance with the instructions given by NeurGear), neglect, flood, fire, earthquake, unusual
physical or electrical stress or other external causes; (c) to damage caused by operating the Product
outside the permitted or intended uses described by NeurGear or with improper voltage or power
supply; or (d) to damage caused by service (including upgrades and expansions) performed by
anyone who is not a representative of NeurGear. Recovery and reinstallation of software programs
and user data are not covered under this Limited Warranty.
If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms
shall not be affected or impaired. - Implied Warranties
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW AND EXCEPT FOR THIS LIMITED
WARRANTY, NONE OF NEURGEAR, ITS AFFILIATES, OWNERS, DIRECTORS, OFFICERS, EMPLOYEES,
AGENTS, LICENSORS, SUPPLIERS OR ANY OTHER PERSON INVOLVED IN CREATING, PRODUCING
OR DISTRIBUTING ANY CONTENT OR SERVICES CONTAINED IN THE PRODUCTS (“THE NEURGEAR
PARTIES”) MAKE ANY OTHER REPRESENTATIONS OR WARRANTIES REGARDING THE PRODUCTS,
EXPRESS OR IMPLIED, AND EXCEPT AS SET FORTH HEREIN, HEREBY DISCLAIM ALL WARRANTIES,
INCLUDING WITHOUT LIMITATION, ANY WARRANTY FOR ACCURACY, COMPLETENESS, LIKELY
RESULTS, RELIABILITY, INFORMATION, DATA, DATA PROCESSING, UPTIME OR UNINTERRUPTED
OR ERROR-FREE ACCESS AND ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, TITLE, NON-
INFRINGEMENT, OR OTHER VIOLATIONS OF RIGHTS.
- Limitation of Damages
IN NO EVENT SHALL THE NEURGEAR PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, PUNITIVE, LIQUIDATED, OR OTHER CONSEQUENTIAL DAMAGES
(INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA, PROFIT OR GOODWILL,
OR DUE TO BUSINESS INTERRUPTION, UNAUTHORIZED ACCESS OR OTHER INTANGIBLE LOSSES),
IN CONNECTION WITH YOUR USE OF THE PRODUCTS OR THIS LIMITED WARRANTY, REGARDLESS
OF LEGAL THEORY (INCLUDING NEGLIGENCE), EVEN IF ONE OR MORE NEURGEAR PARTIES KNEW
OR WAS NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT WILL ANY NEURGEAR PARTY’S TOTAL LIABILITY ARISING OUT OF OR IN
CONNECTION WITH THIS LIMITED WARRANTY OR FROM THE USE OF OR INABILITY TO USE THE
PRODUCTS EXCEED THE AMOUNTS YOU HAVE PAID TO NEURGEAR FOR SUCH PRODUCT OR ONE
HUNDRED DOLLARS ($100), IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO NEURGEAR,
AS APPLICABLE.
THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS
ESSENTIAL PURPOSE. Because some states or jurisdictions do not allow the exclusion or the
limitation of liability for consequential or incidental damages, in such states or jurisdictions, the
liability of NeurGear Parties shall be limited to the fullest extent permitted by law. THEREFORE, THE
FOREGOING LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. - Governing Law Except as expressly stated otherwise, this Limited Warranty shall be governed by,
and will be construed under, the laws of the United States of America and the law of the State of
Deleware, without regard to choice of law principles.