Try ZenBud for 45 days. If it isn’t right for you, send it back for a full refund. Shop Series 2
FAQ

Questions, answered.

Everything you need to know about ZenBud, from your first session to returns.

Using ZenBud

How do I use ZenBud?

Put the headset on and plug it into your phone or laptop with USB-C. That’s all. There is no setup, no app to download and no button to press, so you can use ZenBud whenever you need a quick reset.

How do I know it’s working?

Plug in ZenBud, and it’s working. The stimulation is subtle, so you should not expect to feel a noticeable sensation during use. A blue light on the back of the Y-connector shows the ultrasound is on.

How long and how often should I use it?

Aim for 15 minutes, once or twice a day: 15–20 minutes is the sweet spot for your best results. Short on time? 5–10 minutes still lets you feel the shift. Every session switches itself off at 30 minutes.

Can I listen to music while I use it?

Yes. ZenBud works like regular headphones, so you can play music, a podcast or nothing at all while the ultrasound runs.

Can I use it at work or while traveling?

Yes. It looks and works like headphones, so you can use it at your desk, on a plane or on the train. Use it only as a passenger, never while driving.

What should I track to see if it’s working for me?

If you like data, resting heart rate is the most useful place to start, followed by HRV trends over weeks (not day to day). Individual results vary.

How it works

What does ZenBud actually do?

ZenBud uses gentle focused ultrasound at the outer ear, where a branch of the vagus nerve sits close to the surface. The vagus nerve is a big part of your body’s rest-and-recover system. See how it works.

Can I use ZenBud if I’m deaf or hard of hearing?

Yes. ZenBud does not rely on your ability to hear. The ultrasound is separate from the audible sound produced by the headphones. This is not binaural beats or a sound track: it reaches the auricular branch of the vagus nerve whether or not you play any audio.

How is ZenBud different from electrical vagus nerve stimulators?

Electrical devices send current through your skin, usually with gel on your neck. ZenBud uses gentle focused ultrasound at the outer ear instead: no shocks, no gel, no twitching. See the full comparison.

Why use ZenBud instead of just going outside or cutting screen time?

Time outdoors, good food and less screen time are all worth doing, and we recommend them. But life is busy, and those changes don’t always fit into a hard day. ZenBud gives you a simple 15-minute ritual you can do anywhere. Read the science.

Safety

Is ZenBud safe to use?

ZenBud is compliant with CE standards, and every unit is hydrophone-tested before it ships. It’s a general wellness device, not a medical device, and it hasn’t been reviewed or cleared by the FDA. Use it only as a passenger, never while driving.

Should I check with my doctor first?

Talk with your doctor first if you have metal in or around the ear, an implanted electronic device, a heart rhythm condition or a history of fainting, take medication that affects your autonomic nervous system, or are pregnant or nursing. If anything unexpected happens, stop and contact your doctor. See our safety and compliance page for details.

Orders, returns and warranty

What is the return policy?

Every ZenBud comes with a 45-day money-back guarantee, for any reason. The 45 days start the day your ZenBud arrives, not the day you order. Send it back (return shipping is on you) and we refund the full price. See the refund policy for details.

What does the warranty cover?

Every ZenBud includes a 1-year limited warranty against defects in materials or workmanship and malfunctions under normal use. You can add an optional 3-year warranty when you order. Coverage is for the original purchaser and isn’t transferable. Warranty details.

Can I pay with my HSA or FSA?

ZenBud is HSA/FSA eligible on qualifying orders, so you can pay with pre-tax dollars. Eligibility depends on your plan administrator. Learn more.

Can I pay over time?

Yes. You can split your order into 4 interest-free payments at checkout. Financing options.

What comes in the box?

The ZenBud Series 2 headset, silicone pads, a zip travel case and the user manual.

Support

Who do I contact for support?

Email info@neurgear.com or use our contact form. ZenBud is designed and built by NeurGear in Rochester, NY.

Where can I find the user manual?

You’ll find it on our manuals page.

Still have a question?

We’re a small team in Rochester, NY, and a real person reads every message.

ZenBud is a general wellness device. It is not intended to diagnose, treat, cure or prevent any disease, and these statements have not been evaluated by the FDA. Individual results vary.