ZenBud Return & Refund Policy

Effective Nov 2, 2026

45-day money-back guarantee

ZenBud comes with a 45-day, any-reason money-back guarantee. Use it, and if it isn't right for you, send it back within your return window for a full refund of the product price.

• Your return window is 45 days from the date of purchase, or 30 days from the date your order was delivered, whichever is later. You always have at least 30 full days with the device in hand, even if shipping takes longer than usual.
• If your order included an extended-trial promotion, the longer window shown at checkout applies.
• A return must be requested by email before the window closes (see How to start a return). Returns sent without a request, or after the window has closed, may be refused.

What can be returned

The guarantee covers ZenBud products bought directly from zenbud.health, including orders paid with Shop Pay Installments or Affirm.

• You can open and use the device. On your first purchase of a product, one opened unit of that product qualifies, along with any additional unopened units. Repeat purchases of the same product qualify only if unopened.
• Bundles must be returned complete, though the items inside may be opened or used.
• Return everything that came in the box (headset, controller, silicone pads and travel case) in the original packaging where possible, with your order number.
• The device must be free of intentional damage and misuse.

The following are not eligible for return:

• Gift cards, free gifts, samples and promotional items
• Items marked final sale at checkout, unless defective
• Wholesale, practitioner, commercial and bulk orders, which follow their own purchase terms
• Products bought from another retailer or marketplace, which are covered by that seller's return policy

How to start a return

1. Email info@neurgear.com before your return window closes with your order number, the name and email used at checkout, the product you're returning and the reason.
2. We'll reply with the return address in Rochester, NY and shipping instructions. Please wait for these before sending anything; packages shipped without an approved return cannot be accepted.
3. Pack everything that came in the box and ship it with a tracked service, keeping the tracking number as proof of return. For returns that aren't due to a defect or an error on our part, you pay the return shipping.
4. We'll email you once the return has arrived and been inspected.

Refunds

Approved refunds are issued to your original payment method within 10 business days of our receiving and inspecting the return. We refund the product price plus any tax paid. Original shipping and handling charges are non-refundable unless we made an error. Your bank or card issuer may take a few additional days to post the credit. If more than 15 business days have passed since your refund was approved, email info@neurgear.com.

If you added the extended warranty at checkout, it is refunded along with the device.

If you paid with Shop Pay Installments or Affirm, the refund is sent to Affirm to reduce or close your loan, and Affirm will update your balance and payment schedule. ZenBud cannot change the terms of your loan; contact Affirm for details.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, email info@neurgear.com within 14 days of delivery with photos of the product and the packaging. We'll replace, reship or refund the item, and we provide a prepaid return label for verified defects and order errors.

Exchanges

The fastest way to get a different product is to return your item and place a new order once the return is accepted. Where stock allows, we may offer a direct exchange instead; an exchanged item keeps the return window of the original order.

One-year warranty

Every ZenBud is covered for 365 days from delivery against any defect that isn't the result of intentional damage or misuse. The warranty is separate from the money-back guarantee: if something goes wrong after your return window has closed, email info@neurgear.com with your order number, a description of the problem and photos, and we'll repair or replace the unit. A three-year extended warranty is available as an add-on at checkout.

Orders placed before November 2, 2026

The 45-day guarantee applies to orders placed on or after November 2, 2026. Orders placed before that date keep the 90-day return window that was in effect when they were purchased, counted from the delivery date. All other terms in this policy apply to those orders.

Your local rights

Nothing in this policy limits the consumer rights you have under the law where you live. If you are in the European Union or the United Kingdom, you may also cancel your order for any reason within 14 days of receiving it; where that right applies, we will refund in line with the requirements of that law.

Contact

For any question about a return, refund or warranty claim, email info@neurgear.com. Returns are processed at our facility in Rochester, NY; the full return address is provided when your return is approved.