Last updated: November 12, 2025
Your well-being is our priority. This Safety & Compliance page explains how ZenBud.health (“ZenBud,” “we,” “our,” or “us”) approaches product safety, quality controls, labeling, regulatory disclosures, and your responsibilities as a consumer.
1) General safety disclaimer (not medical advice)
Content on ZenBud.health, including product descriptions, educational articles, emails, SMS, and chat, is provided for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before using any product, especially if you have a medical condition, take prescription medications, are pregnant, nursing, or planning a procedure.
Emergency: If you are experiencing a medical emergency or severe adverse reaction, call your local emergency number immediately.
2) Intended use & age guidance
- Products are designed for adult consumers. If you are under 18, consult a physician or qualified healthcare provider before use.
- Use products only as directed on the label or product insert. Do not exceed suggested use unless advised by your healthcare provider.
- Keep out of reach of children and pets.
3) Contraindications & interactions
Some ingredients may be contraindicated for certain health conditions or may interact with medications (including blood thinners, MAO inhibitors, SSRIs, stimulants, sedatives, and others). If you are on any medication or have a known condition, ask your healthcare professional before use. Discontinue use and contact your physician if you experience unexpected symptoms.
4) Allergen, dietary, and sensitivity notices
Where applicable, we identify common allergens (e.g., soy, dairy, gluten, nuts, shellfish) and dietary designations (e.g., vegan, non-GMO) on product pages and labels. Always read the full ingredient list prior to use. Cross-contact may occur during manufacturing even in facilities with robust controls.
5) Quality standards & manufacturing controls
- We work with manufacturing partners that follow Good Manufacturing Practices (GMP) appropriate to product category.
- Each product is labeled with a lot/batch number and best-by or expiration date (if applicable).
- [If applicable] We conduct third-party laboratory testing for identity, purity, strength, and contaminants (e.g., heavy metals, microbials, pesticides). Certificates of Analysis (COAs) are available by lot upon request or posted on relevant product pages.
- Store products according to label instructions (e.g., cool, dry place; avoid heat/sunlight).
6) Regulatory disclosures
- Dietary supplements: Statements regarding dietary supplements have not been evaluated by the U.S. Food and Drug Administration (FDA). These products are not intended to diagnose, treat, cure, or prevent any disease.
- Cosmetics & topicals: For external use only unless the label indicates otherwise. Discontinue use if irritation occurs.
- Medical devices / OTC items [If applicable]: Use strictly per Instructions for Use and labeling. Incorrect use may cause injury or reduce effectiveness.
- Hemp-derived products [If applicable]: Products are intended for adults and are derived from hemp compliant with applicable laws. Do not drive or operate machinery if a product causes drowsiness. Do not use if you are subject to drug testing. Check your state and local laws before purchase.
- State disclosures: Certain products may be restricted in specific states or jurisdictions. We may decline to ship items where prohibited.
7) California Proposition 65 notice [If applicable]
Some products may expose you to chemicals, including lead or others, which the State of California recognizes as causing cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov. Where required, Proposition 65 warnings will appear on product pages and/or packaging.
8) Adverse events & product concerns
Your feedback helps keep everyone safe. If you experience an adverse event, quality issue, or receive a damaged/incorrect item, contact us promptly with your order number, product name, lot/batch, photos, and a description of the issue.
- Report to ZenBud: info@neurgear.com
- Timing: Please report damage/fulfillment issues within 14 days of delivery and adverse events as soon as possible.
- [If applicable] You may also report serious adverse events to FDA MedWatch at www.fda.gov/medwatch or 1-800-FDA-1088.
9) Recalls, safety alerts & market withdrawals
In the unlikely event of a recall, safety alert, or market withdrawal, we will notify affected customers using the contact information provided at purchase and post a notice on our site. Follow all instructions in the notice, including ceasing use and returning or disposing of products as directed. Make sure your email and phone are accurate at checkout to receive important safety updates.
10) Label accuracy & changes
We strive for accurate and up-to-date product information. However, label revisions (including ingredients, serving sizes, warnings, or packaging) may occur without prior notice. Always check the actual product label and inserts you receive before use.
11) Safe handling & storage
- Follow any child-resistant closure instructions where provided.
- Do not use a product if the tamper-evident seal is broken or missing.
- Do not use past the expiration or best-by date.
- Dispose of products responsibly and do not share ingestible products.
12) Fitness for purpose & individual results
Responses to wellness products vary. Individual results are not guaranteed and depend on many factors (including adherence to directions, overall health, and concurrent use of other products). If you do not achieve the expected result, see our 90-Day Money-Back Warranty for eligibility and instructions.
13) Marketing, reviews & endorsements
- Customer reviews reflect individual experiences and do not represent typical results.
- Any endorsements or influencer content must follow FTC Endorsement Guides; compensated or gifted relationships will be disclosed.
- User-generated content may be moderated for compliance (e.g., removing unapproved disease claims).
14) International customers [If applicable]
Where we offer international shipping, products, labeling, and claims are designed to comply with U.S. requirements. You are responsible for ensuring compliance with local laws, including import restrictions, taxes/duties, and usage rules.
15) Contact us
ZenBud.health Compliance & Safety
Email: info@neurgear.com
Business address: 295 Warrington Drive, Rochester, NY 14618
