Safety & Compliance

Your well-being is our priority. This Safety & Compliance page explains how ZenBud.health (“ZenBud,” “we,” “our,” or “us”) approaches product safety, quality controls, labeling, regulatory disclosures, and your responsibilities as a consumer.

1) General safety disclaimer (not medical advice)

Content on ZenBud.health, including product descriptions, educational articles, emails, SMS, and chat, is provided for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before using any product, especially if you have a medical condition, take prescription medications, are pregnant, nursing, or planning a procedure.

Emergency: If you are experiencing a medical emergency or severe adverse reaction, call your local emergency number immediately.

2) Intended use & age guidance

Products are designed for adult consumers. If you are under 18, consult a physician or qualified healthcare provider before use.
Use products only as directed on the label or product insert. Do not exceed suggested use unless advised by your healthcare provider.
Keep out of reach of children and pets.

3) Contraindications & interactions

Metal in or around the ear; prior vagal syncope; cardiac conduction abnormalities; implanted electronic devices; medications that modulate autonomic function — consult a physician before use. Discontinue use and contact your physician if you experience unexpected symptoms.

4) Quality standards & manufacturing controls

We work with manufacturing partners that follow Good Manufacturing Practices (GMP) appropriate to product category.
Each product is labeled with a lot/batch number and best-by or expiration date.
Store products according to label instructions (e.g., cool, dry place; avoid heat/sunlight).

5) Regulatory disclosures

Cosmetics & topicals: For external use only unless the label indicates otherwise. Discontinue use if irritation occurs.
Medical devices / OTC items: Use strictly per Instructions for Use and labeling. Incorrect use may cause injury or reduce effectiveness.
State disclosures: Certain products may be restricted in specific states or jurisdictions. We may decline to ship items where prohibited.

6) California Proposition 65 notice

Some products may expose you to chemicals, including lead or others, which the State of California recognizes as causing cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov. Where required, Proposition 65 warnings will appear on product pages and/or packaging.

7) Adverse events & product concerns

Side effects observed: mild and transient (headache, ear discomfort, tingling). Standard: self-certified to IEC 60601-2-5; each unit hydrophone-tested.

Your feedback helps keep everyone safe. If you experience an adverse event, quality issue, or receive a damaged/incorrect item, contact us promptly with your order number, product name, serial number, photos, and a description of the issue.

Report to ZenBud: info@neurgear.com
Timing: Please report damage/fulfillment issues within 14 days of delivery and adverse events as soon as possible.

8) Recalls, safety alerts & market withdrawals

In the unlikely event of a recall, safety alert, or market withdrawal, we will notify affected customers using the contact information provided at purchase and post a notice on our site. Follow all instructions in the notice, including ceasing use and returning or disposing of products as directed. Make sure your email and phone are accurate at checkout to receive important safety updates.

9) Label accuracy & changes

We strive for accurate and up-to-date product information. However, label revisions (including ingredients, serving sizes, warnings, or packaging) may occur without prior notice. Always check the actual product label and inserts you receive before use.

10) Fitness for purpose & individual results

Responses to wellness products vary. Individual results are not guaranteed and depend on many factors (including adherence to directions, overall health, and concurrent use of other products). If you do not achieve the expected result, see our 90-Day Money-Back Guarantee for eligibility and instructions.

11) Marketing, reviews & endorsements

Customer reviews reflect individual experiences and do not represent typical results.
Any endorsements or influencer content must follow FTC Endorsement Guides; compensated or gifted relationships will be disclosed.
User-generated content may be moderated for compliance (e.g., removing unapproved disease claims).

12) International customers

Where we offer international shipping, products, labeling, and claims are designed to comply with U.S. requirements. You are responsible for ensuring compliance with local laws, including import restrictions, taxes/duties, and usage rules.